RE-ALTERATION GUARANTEE
If you’re not satisfied with the results, we will re-alter it right away (Or deliver it to you when its ready), for free
… And our hems are guaranteed for life!
100% MONEY BACK GUARANTEE
If you’re still not satisfied, we will refund 100% of your money.
COMPETITOR GUARANTEE
In the unlikely event you are still not satisfied, and to ensure you get exactly what you want, we will even pay for your garments to be altered at a tailor of your choice. In the unlikely event you are still not satisfied, and to ensure you get exactly what you want, we will even pay for your garments to be altered at a tailor of your choice.
DAMAGED / LOST GARMENT GUARANTEE
In the highly unlikely event that we damage or lose your garment, we will reimburse you.
*All claims against Unique Golden Guarantee must be presented within four weeks from the date of receipt.
CONDITIONS OF PURCHASE
Vouchers and special offers must be claimed prior to fitting and placement of the order. Vouchers may not be accepted when other discounts or special offers are applied to the purchase.
All our hems are guaranteed for the life of the garment. This means we will redo any hem which has come undone, free of charge. This guarantee does not apply if the hem has come undone as a result of misuse or excessive wear and tear, for example garment hem has been stretched or caught and torn.
We do not accept responsibility for orders which have not been pinned by our trained staff. We are required for safety reasons, to remove any pins, if the order does not proceed.
Garments must be dry cleaned or laundered when presented for alterations, for health, safety and hygiene purposes.
Unused, unopened products can be returned for a full refund, when presented with the receipt within 7 days of the purchase.
Garments that are not picked up within three (3) months from drop off will be donated to charity if we have not been able to get in contact with you and/or you have not collected the garments.
IN THE UNLIKELY EVENT THAT WE DAMAGE YOUR GARMENT:
1. We will buy the garment from you at the amount identified by an original receipt or to an agreed and fair value, based on age and condition. Unique Golden will keep the original garment.
2. If the garment is new, we will repurchase and re-alter the garment. Unique Golden will keep the original garment.
3. If you want to take the re-alteration to a different tailor, we will arrange alternatives or pay the cost of a tailor of your choice (not exceeding Unique Golden's prices).
